With SelecTXT, Selectron’s latest self-service solution for permitting, contractors and permit holders can schedule or reschedule inspections, as well as access inspection results using simple text-message commands. This offers users an additional channel to schedule and reschedule inspections, adding a layer of convenience for citizens, while also reducing the burden on permitting staff to field calls and schedule inspections manually.
Selectron implements SelecTXT by providing a designated toll-free phone number for the solution, and configuring it with the relevant inspection types and codes. Once configured, users can initiate an inspection (pursuant to any cutoff times or other business rules) by texting simple one-word or one-letter commands to the number provided, and responding to the prompts that follow as shown.
SelecTXT saves time and provides added convenience on all sides of the inspection process. Contractors are able to schedule inspections quickly and easily from anywhere, and these inspections are scheduled automatically, freeing up office staff to focus on customers with specific needs. SelecTXT can also be extended to inspectors, giving them an easy way to post results and notes with a quick text. As populations and demands on agencies grow, staff need to find ways to do more with less. This makes SelecTXT a powerful tool, allowing contractors to conveniently schedule and manage inspections without needing help from staff.