Few Selectron employees embody our customer-focused attitude more than Marisa Moniz, who leads our customer support team. Marisa joined Selectron in 2010, and has spent her entire career on the support team. In this role she coordinates Selectron’s response to customer needs, managing a team that is on call 24 hours a day to ensure our solutions are functioning as designed and delivering the benefits our customers expect.
When asked what keeps her excited about leading customer support, she said it was Selectron’s ongoing commitment to providing excellent service to our customers. During the COVID-19 pandemic, this included updating communication campaigns for Utility companies who had suspended shutoffs, as well as reconfiguring servers remotely for customers who lost access to public buildings. Marisa and the support team have also worked to fast-track upgrades, deploying them as rapidly as possible to help our customers support their communities during this difficult time.
Marisa calls herself a “recovering perfectionist” because she is constantly thinking of ways Selectron can continue to improve our customer’s experience. Although technology and Selectron’s solutions will continue to evolve, Marisa’s focus on our customers and the commitment to providing them excellent service will never change.